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do I remove the Gentle Cream Cleanser with cotton balls or sponges?
Neither, you remove the cleanser with either a muslin cloth or face washer. By holding a warm damp cloth over the face and allowing the heat to lightly steam and soften the skin you are, in effect, giving yourself a gently exfoliating mini facial every day.
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can I use the cream cleanser in the shower?
The cleanser is water-soluble so yes you can although for thorough cleansing - particularly removal of make-up - warm compress cleansing with a muslin cloth is by far the most effective method.
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does the cream cleanser remove eye make-up?
If the skin around the eye area is not sensitive, yes. If the skin is sensitive use 3-4 drops of Pure Jojoba on a damp make up removal disc, hold over eye for a count of 5 seconds, then using light pressure, gently wipe away.
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why do I need to dampen my skin before I moisturise?
Spritzing with Rose Hydrating Mist after cleansing and before moisturising a) allows for rapid penetration of product, b) locks in a vital layer of moisture to hydrate the skin and c) reduces the amount of product required. *Wether applying a treatment oil, a moisturiser or both products mixed together, always dampen the skin first.
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how do I use the MV skin boosters?
You can a) use them alone (particularly at night), b) mix 2-4 drops in with half a pump of moisturiser, blend together and apply to the skin or c) apply the oil first then follow with moisturiser where the skin is particularly dry or dehydrated.
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how much moisturiser do I need for my face and neck?
For the face and neck, usually half a pump. If you also apply to the upper chest and tops of shoulders, one full pump is recommended.
*The most common mistake made with MV is using too much moisturiser and/or treatment oil. Experiment to find what your skin is happy with then use more or less depending on the season, your environment or your health.
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do you test on animals?
No, MV Skincare has been tested on humans only.
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do you refill?
We do not refill due to potential contamination risks.
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why don't you have an eye cream in the MV range?
Our formulations are so fine and so gentle they can be used around the delicate outer eye area.
NB Make sure you do not place cream inside the orbital bone (circle of the eye), as this delicate paper-thin skin absorbs like blotting paper. Cream placed inside this area may ultimately cause irritation and/or puffiness.
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what can I use if I have very sensitive eyes?
One drop of Pure Jojoba, pressed between both middle fingers then gently pressed around the orbital bone.
Jojoba is a unique liquid wax almost identical to the skin's own sebum, making it a perfect super-fine, non-irritating, non-clogging treatment for the delicate eye area.
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how do I store my MV products?
Store products in a bathroom cabinet or on a shelf which is not exposed to sunlight. As MV is such a fresh product it is important that it not be exposed to full sunlight or a heat source. The volatile essential oils and fragile essential fatty acid oils do not tolerate high temperatures and UV light well. During the hot summer months (26 degrees or more) it is recommended you store your MV products in the refrigerator.
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what preservative does MV use?
We use an essential oil concentrate to naturally preserve our products, giving an 18 month shelf life. This preservative is certified organic, safe and effective.
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why pump action dispensers?
Pump action dispensers are essential with such a fresh, natural product. This avoids contamination through finger-dipping and air-born bacteria.
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why do you use aluminium packaging and is it safe?
It is light, non-breakable and protects the product from sunlight. The lining of the aluminium bottles is a safe, inert resin, which is well suited to essential oil based skincare and to foods. Also the outside of the bottle is covered with a clear lacquer so at no time are you or the product in direct contact with aluminium.
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are the aluminium bottles recyclable?
Yes, the aluminium bottles are recyclable and can be re-used around the home or placed in the re-cycling waste.
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do you have a light moisturiser for combination and oily skins?
Yes, place 1/4 pump of an MV moisturiser in palm of hand then spritz Rose Mist into same palm and blend together to form a light lotion. Smooth over face, neck and outer eye area.
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Why does liquid sometimes come out with the first few pumps of the cleanser and the moisturisers?
Due to our method of manufacture and hand finishing of the product there is occasionally slight separation. This occurs with the first few pumps of a brand new product only.
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